Difficult Conversations: How to Discuss What Matters Most (Kindle eBook) $2

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Penguin Group (USA) LLC via Amazon has Difficult Conversations: How to Discuss What Matters Most (Kindle eBook) by Douglas Stone (Author), Bruce Patton (Author), Sheila Heen (Author), Roger Fisher (Foreword) on sale for $1.99.

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About this title:
We attempt or avoid difficult conversations every day-whether dealing with an underperforming employee, disagreeing with a spouse, or negotiating with a client. From the Harvard Negotiation Project, the organization that brought you Getting to Yes, Difficult Conversations provides a step-by-step approach to having those tough conversations with less stress and more success. you'll learn how to:

• Decipher the underlying structure of every difficult conversation
• Start a conversation without defensiveness
• Listen for the meaning of what is not said
• Stay balanced in the face of attacks and accusations
• Move from emotion to productive problem solving